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Service Description

The system will be free of charge for one year from the date of acceptance and acceptance (after the warranty period, the customer can renew the service agreement with the company and enjoy the same express service as the warranty period) and maintain for life. The following conditions are not covered by the warranty:

1)Damage caused by improper operation and man-made or natural disasters;

2)Damage caused by self-disassembly and repair of equipment;

3)Failures caused by professional technicians designated by our company to guide installation or maintenance;

4)Out of warranty period.

Service Process

In order to ensure the stable and efficient operation of customer equipment, the company provides customers with fault reporting services, on-site repair services, spare parts services, training services, data services and software upgrade services.

1、Telephone technical support service

1)Users may have questions or technical problems during the installation and maintenance process. You can consult the company through the service hotline.

2)Our company will arrange professional technical consulting engineers to help users solve technical problems and guide users to develop solutions to problems.

3)Telephone technical support service: 8 hours a day, 5 days a week.

2、Customer fault reporting service

1)During the use of the user, equipment failure occurs, and a service request can be submitted to Shenzhen Carsafe Technology Development Co., Ltd. through the service hotline.

2)The Che'an Technology Call Center arranges the maintenance engineer according to the actual situation to respond to the user's service request as soon as possible.

3)Telephone failure notification service: 24 hours a day, 7 days a week.

3、Field Service

1)If it is not possible to solve the technical failure of the equipment through telephone guidance, the vehicle security technology customer service center will dispatch professional technicians and carry necessary tools and accessories according to the location and fault phenomenon provided by the user. , rushed to the fault site to help users troubleshoot.

2)Determine the different on-site response times based on the impact of the fault on the user's service. Serious failure within 4 hours, the general failure to rush to the scene within 24 hours.

Service outlet

In addition to the Shenzhen headquarters, the company has branches and offices in major cities such as Beijing, Shanghai, Guangzhou, Dongguan, Suzhou, Hangzhou, Nanjing and Chongqing. More than 50 large and medium-sized cities across the country have technical service centers.

After-sales commitment

1)Our company shall ensure that the equipment provided is an unused product; it fully complies with the performance described in the product manual. If the products provided by our company do not conform to the products stipulated in the contract, Party A has the right to claim compensation from our company (Party A refers to the customer in the contract with our company).

2)Update service: When the product involves update or version upgrade, our company will promptly notify and assist the customer (referring to the customer who signed the contract with our company) to carry out product update or version upgrade, and provide the new version of the software free of charge, so that the customer's system is always in the Better operating status

(Note: If the warranty item does not conform to the relevant agreement such as the contract, the warranty is subject to the contract and agreement.)

Complaint warranty

1.Warranty Product Confirmation: All products manufactured and sold by Shenzhen Carsafe Technology Development Co., Ltd. (based on contract) are warranty products.

2.Warranty period: The warranty period of the company's products: from the installation and commissioning of the equipment to 12 months, our company is responsible for the free warranty (Note: are subject to the contract); after the quality warranty period, the cost of repair parts, our company only A fee is charged.

3.During the warranty period, the following conditions are not included in the free warranty, but provide paid services: faults caused by improper use of the user (including faults caused by unstable external power supply); faults caused by users using unqualified or substitute parts; And management computer parts (host, display, mouse, keyboard, etc.) and camera use and maintenance are scrapped (by Party A to purchase Party B to provide technical services). Repairs for the above reasons are only charged for the cost (the price of the cost is attached to the attachment), and labor and other expenses are waived.

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